Frequently Asked Questions

Order

How can I track my order?

You can track the progress of your order by logging into your account in the "Login" section (at the top right of the site).

You can also view your order details and track your package by clicking on the link in the email you received when your order was shipped.

Can I change my order?

Once the order is confirmed, it cannot be modified.

How to log in to your account?

Click "Login" at the top right of the website and log in or create an account.

If you have forgotten your password, don't panic, go to "Login" at the top right of the website and click forgot password. An email will be sent to you to reset your password!

Payment

What are the different payment methods?

You can pay using a VISA, Mastercard, or American Express card, or with PayPal and Apple Pay.

Is the payment secure?

Yes, your information is encrypted to ensure secure browsing on the website. Our SSL (https) certificate guarantees protected transactions.

Delivery

What are the delivery times in France and worldwide?

Calendars, posters, board games, stickers
You can choose between two delivery methods: home delivery (Colissimo) or pickup point delivery (Mondial Relay). Here are the delivery times:

Home delivery (Colissimo):

  • 48 hours, i.e., 2 business days: to mainland France and Monaco
  • 11 to 31 days (estimated delivery time, excluding customs processing): to French overseas territories. 
  • 3 to 8 days (estimated delivery time, excluding customs processing): for international delivery.

Pickup point delivery (Mondial Relay):

  • Average delivery time of 3–5 business days from collection to a Point Relais® | Locker in mainland France.

Clothing, mugs
Home delivery: average delivery time of 6–10 days.

What should I do if I’m not there to receive my order?

If you are not there to receive your order, it will be deposited in your mailbox. If the package is too large, a delivery notice will be left.

Returns and exchanges

How do I return an item?

If an item is not suitable for you, you can return it to us within 14 days. Items must be returned to us in a condition that allows them to be resold. This means in their original packaging, without stains or signs of wear, and that they have not been washed or worn (except for trying them on).
Please contact us via our contact form or by email at boutique@biathlonlive.com

Without a message from you, we will be unable to process your return request.

Do I have to pay to return items?

If you wish to return an item that does not suit you, the return or exchange shipping costs are at your expense.
In the event of a preparation error on our part or a quality defect, the return shipping costs will be reimbursed to you.